wicket71's Privacy Policy

This privacy policy ("Policy") applies to all services, websites, and applications on the wicket71 platform. By creating an account, continuing to use wicket71, or using any of its services, you voluntarily agree to the terms of this policy.

This policy should be read alongside our Terms and Conditions. Together, both documents form the complete framework for managing your account and information on the wicket71 platform.

Our services are for persons aged 21 or older only. If you are below this age, please do not register on wicket71 or provide any information.

wicket71 collects only the information necessary to provide its services. Information is collected in two ways: what you provide directly, and what is collected automatically while you use the platform.

2.1 Information You Provide Directly

During account registration and use, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Preferred payment method details (bKash, Nagad, Rocket, or bank account number)
• Documents required for identity verification (National ID or passport)
• Any complaints or support-related messages

2.2 Information Collected Automatically

When you access the platform, certain technical information is logged automatically:

• IP address and device type and operating system
• Browser type and language settings
• Visit times on the platform, page view history, and session duration
• Information about user behaviour collected through cookies and similar tracking technologies
• Transaction history, betting activity, and account balance changes

The information collected is used for specific and lawful purposes. Below is a detailed description of why wicket71 processes your information:

3.1 Operating and Improving the Service

• Creating, verifying, and managing accounts
• Processing all financial transactions, including deposits and withdrawals
• Personalising the gaming experience and showing relevant content
• Identifying and resolving technical issues on the platform

3.2 Security and Fraud Prevention

• Preventing unauthorised access to accounts
• Detecting fraudulent transactions and suspicious activity
• Protecting against the creation of multiple accounts
• Completing the verification processes required to prevent money laundering

3.3 Legal Compliance

As part of its legal obligations, wicket71 is required to retain certain user information for specified periods. This information is disclosed only in response to valid requests from relevant authorities.

3.4 Communication and Customer Support

• Sending important account-related notifications
• Providing support via live chat and email
• Sending relevant promotional information where you have given consent

wicket71 never sells your personal information. However, limited information must be shared with certain trusted third parties in order to operate the service.

4.1 Payment Processors

For deposits and withdrawals, the necessary transaction information is shared with service providers connected to bKash, Nagad, Rocket, and bank transfers. This information is used solely to complete transactions.

4.2 Technology and Technical Partners

Certain technical information may be exchanged with technology providers such as Evolution, Pragmatic Play Live, PG Soft, and JILI to ensure games run and the platform functions correctly. These partners are governed by their own privacy policies.

4.3 Legal Authorities

In response to a valid court order or written request from a legal authority, wicket71 may be required to disclose necessary information. No information will be disclosed beyond what is required by applicable law.

wicket71 uses SSL encryption and industry-standard security protocols to keep your personal and financial information secure. Information stored on our servers and databases is encrypted and can only be accessed by authorised staff when needed.

5.1 Technical Security Measures

• All communications are encrypted using TLS/SSL protocols
• Payment information is stored in accordance with PCI-DSS standards
• Automated monitoring is active to detect suspicious activity
• Regular security audits and vulnerability assessments are conducted

5.2 User Responsibilities

You are also responsible for the security of your account. Use a strong password, do not share your login details with anyone, and make sure to log out after sessions on public devices. If you notice any unusual activity on your account, contact wicket71 support immediately.

wicket71 uses cookies and similar technologies to ensure the platform functions correctly and to improve the user experience.

6.1 Types of Cookies

• Essential cookies: Required to maintain your login state and for security — disabling these will prevent the service from working properly.
• Functional cookies: Used to remember your language preferences and session settings.
• Analytics cookies: Help improve the service by analysing how the platform is used.
• Marketing cookies: Used to show relevant advertisements only with your consent.

6.2 Cookie Controls

You can disable non-essential cookies at any time from your browser settings. However, this may limit some features of the platform.

wicket71 retains your personal information for the full duration of your active account and for a specified period after the account is closed. This retention is necessary to meet financial and legal obligations.

• Account and identity information: minimum five years after account closure
• Transaction records: minimum five years after account closure
• Support-related communications: up to two years
• Analytics data: generally one year or less

Once the specified retention period has ended, data is securely deleted or anonymised.

You have specific rights over your personal information. wicket71 respects these rights and responds to valid requests.

8.1 Access and Correction

You may request a copy of the information wicket71 holds about you at any time. If any information is incorrect or incomplete, you may request that it be corrected.

8.2 Deletion Requests

In certain circumstances, you may request that your information be deleted. However, some information must be retained for a set period due to legal obligations.

8.3 Opting Out of Marketing Communications

To stop receiving promotional emails or notifications, use the unsubscribe link in any message or contact wicket71 support. Important account-related notifications cannot be turned off.

8.4 How to Submit a Request

To exercise any of the rights above, contact the wicket71 support team. Once your identity has been verified, your request will be processed as quickly as possible.

wicket71 considers data protection an essential part of a safe and responsible gaming experience. By analysing information about your gaming activity, we can identify unusual behaviour patterns and provide assistance where needed.

When you activate responsible gaming tools such as self-exclusion or deposit limits, those preferences are stored securely on your account and are not changed without your permission.

wicket71 reserves the right to update this privacy policy from time to time to improve its services and keep up with legal changes. If significant changes are made, you will be notified by email or through the platform.

Changes to the policy take effect from the date they are published. If you continue to use wicket71 after any changes, you will be considered to have accepted the updated policy. The latest policy will always be available on this page.

For answers to general questions about this policy or wicket71's services, visit our FAQ section — it contains detailed answers to many common questions.

If you have any questions, requests, or concerns about this privacy policy, contact the wicket71 support team. We are available seven days a week, 24 hours a day, in Bangla and English.