Responsible Gaming — Stay Safe
wicket71 believes that betting and casino games are enjoyable only when done in a controlled and mindful way. On this page you will learn how to set your own limits, recognise warning signs, and seek help when needed.
Our Commitment
wicket71 is an entertainment platform — but we know that for some people gaming can become a problem. That is why we have built responsible gaming tools and policies to help you stay in control at all times.
Under our Terms and Conditions, you must be at least 21 years old to open an account at wicket71 and to place any bet or play any game. Age verification is part of our platform's registration process. Protecting minors is one of our highest priorities.
You can find answers to any gaming-related questions in our FAQ section, or contact our 24/7 live chat support directly.
Remember, gaming is a form of entertainment only. Never see it as a way to solve financial problems. If at any point you feel your gaming habits are going out of control, use the tools and support listed below.
Self-Control Tools
wicket71 gives you several tools to manage your own gaming activity. To activate any of these features, contact our 24/7 live chat or email.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once set, a limit takes effect immediately; a request to increase it requires processing time.
Session Time Limit
Set the length of each gaming session. When the time is up, you will be prompted to take a break and the session will end automatically.
Temporary Account Suspension
Suspend your account for a set period (7 days, 30 days, or longer). You will not be able to log in during this time.
Permanent Self-Exclusion
If you feel you need a long-term break from gaming, request permanent self-exclusion. Once active, a defined process must be followed to reactivate your account.
Activity Review
View your full gaming history, wins and losses, and spending details at any time. Knowing your own statistics makes it easier to make informed decisions.
Direct Support
Contact our 24/7 live chat or email to activate any self-control tool — support is available in Bengali.
Recognise the Warning Signs
Gaming problems do not always appear suddenly. If you notice any of the signs below in yourself or someone you know, consider seeking help.
Repeatedly increasing bets to chase losses, and continuing to play with the thought that "just a little more and I will win."
Spending more time and money on gaming while neglecting family, friends, or work responsibilities.
Keeping gaming secret, or lying about the amount of time or money spent.
Feeling anxious, irritable, or restless when not gaming.
Spending money set aside for essential expenses on gaming, or borrowing money to play.
Repeatedly failing when trying to stop or take a break.
Where to Find Support
Talking about a problem takes courage. You are not alone — your family, professional counsellors, and our support team are here for you.
Family and Trusted People
Talk to a close family member or a trusted friend. An open conversation about gaming is often the first and most effective step toward resolving the problem.
Professional Counsellors
A mental health professional or behavioural counsellor can help you overcome a gaming addiction. Several government and private mental health services are available in Bangladesh.
wicket71 Support Team
Our support team is available 24 hours a day, 7 days a week, in both Bengali and English. Contact us via live chat or email to activate self-control tools or to request self-exclusion.
Contact Us
Tips for Safe Gaming
Set a Budget
Before you start gaming, decide the maximum amount you can afford to spend. Once that amount is gone, stop for the day and wait for another time. Never go beyond your budget to recover losses.
wicket71 lets you set a deposit limit, which helps you stay within your planned budget. Using this feature is a sign of good judgement.
Keep Track of Time
Time passes quickly when you are focused on gaming. Set a time limit before starting a session and stick to it. Give adequate rest, time with family, and professional responsibilities higher priority than gaming.
Our session time limit tool can help with this. To learn more, read our About Us page, where we outline wicket71's values and principles.
Do Not Make Decisions Based on Emotion
Do not play when you are tired, under mental stress, or under the influence of alcohol or anything else. In such situations your ability to make decisions is reduced and the risk of overspending increases.
Keep Gaming Away from Children
Keep your device and account out of reach of minors. Do not share your password and do not leave your device unattended while logged in. Ensuring all wicket71 users are 21+ is a responsibility we all share.